Refund Policy

This policy covers refunds for youp.up subscription plans. Refunds for purchases made through a business using youp.up are governed by that business's own refund policy and processed through their connected payment provider.

youp.up subscription refunds

If you believe you were charged in error for your youp.up plan, contact us within 14 days of the charge. Approved refunds are returned to the original payment method.

Refunds you issue to your customers

A refund never completes until the connected provider confirms it. A refund initiated from the youp.up dashboard is sent to the provider's API and only marked complete once the provider returns a confirmation — it is never marked complete based on the dashboard action alone.